Shipping Terms
We are honored that you have chosen to purchase our handmade products fresh from the farm. Below are some helpful guidelines and frequently asked questions that can better help you understand our shipping department policies and ensure a smooth, hassle-free delivery.
United States Shipping
Canadian Shipping
International Shipping
Processing Time: Our processing time is typically within one business day.
Processing Time is the amount of time it takes us as a company to get your package “out the door.” PLEASE NOTE: SHIPPING METHODS (including "Pickup" orders) DO NOT INCLUDE PROCESSING TIME. Shipping methods/times begin when your package arrives at the Post Office (NOT from when your order was placed). In some cases, products may have to be made fresh or be delayed due to busier seasons (i.e. Christmas). We always do our best to get orders out the door in one business day. However, sometimes this can take longer. Not sure if your package will make it to you in time? Please see examples below for common situations:
Order Confirmation and Tracking: You will receive a confirmation email when your order is placed, as well as when your order has been shipped. Once you receive your shipping confirmation, you will be able to track your package according to the shipping method chosen.
Problems with Order Delivery: Despite our best efforts to make sure your packages arrives safely, some circumstances are out of control due to customer-generated error or shipping carrier problems. Please read below for information regarding uncommon shipping situations:
"I entered my shipping address incorrectly and immediately realized my error" When creating your Customer Account and/or placing an order, PLEASE double check your shipping address to ensure you entered the correct shipping address for your orders. If you entered your address incorrectly, submitted your order, and immediately realized your entered the incorrect shipping address -- please email Amy at inglenooksoaps@yahoo.com If your current order has not been processed and we are able to update your shipping address, we will gladly update your address to reflect the correct shipping address as provided by you.
"I entered my shipping address incorrectly and DID NOT immediately catch my error." When creating your Customer Account and/or placing an order, PLEASE double check your shipping address to insure you entered the correct shipping address for your orders. If you entered your address incorrectly, submitted your order, and DID NOT immediately realize you entered the incorrect shipping address, your order will be processed and shipped to the shipping address provided by you. If your order is processed before you realize you entered the incorrect shipping address, there is nothing Inglenook can do to redirect your current order. For the current order, you may contact the carrier directly to ascertain if the carrier can assist you in redirecting your current order. You may incur a fee for redirecting services provided by the carrier. Inglenook is not responsible for redirecting fees.
"I believe my package has been stolen." Once your package is delivered to your shipping address, the packages are your property and Inglenook is no longer responsible for the security of the package(s). It is recommended that stolen packages be reported to the local police. Authorities may ask you for evidence of the stolen packages.
"My package was delivered to the incorrect address, but I provided the correct mailing address." If you receive confirmation that your package has been delivered and the delivery location does not appear to be your delivery location, please take the time to check all points of access for your delivery location, check with each individual residing in your home to see if they retrieved your package, or check with the delivery location, if known, to retrieve your package. If the delivery location is unknown to you, please report the mis delivery directly to the carrier and ask the carrier to retrieve your parcel and correctly deliver same. (The error in shipping the package to the original incorrect address lies with the carrier, not Inglenook.) The incorrect recipient may forward the package to the correct recipient or return the package to Inglenook. If this is the case, this may take time. If the package is Returned to Sender (Inglenook), we will contact you via email to confirm that the correct shipping address was provided, ask if you are still interested in receiving your order, and ask if we should try shipping through an alternative carrier. Inglenook may request photographic documentation to support further follow up. If you are no longer interested in receiving the package, Inglenook will refund the purchase amount for undamaged products, but not the shipping cost.
"My package was delivered to the incorrect address; unfortunately, I provided the incorrect shipping address." If you receive confirmation that your package has been delivered and the delivery location does not appear to be your delivery location, if you know the delivery location, please contact the occupants at that address to see if you are able to retrieve your package directly. If you are unable to retrieve your package directly, we will wait to see if the incorrect recipients return the package as Return to Sender (Inglenook). If Inglenook receives the returned package and the package and its contents are in original condition, we will contact you to determine if you are still interested in receiving the package. If you are interested in receiving the package, you will receive an invoice for the current flat rate shipping fee, the cost to reship your package. Once the invoice for the current flat rate shipping has been paid, the package will be reshipped. (The error in shipping the package to the original incorrect address lies with the customer, not Inglenook.) If you no longer are interested in receiving the package, Inglenook will refund the purchase amount for undamaged products, but no the shipping cost. If the package is NOT RETURNED to Inglenook, unfortunately there is not further action that will be taken by Inglenook as Inglenook shipped to the shipping address provided.
"My package says it was delivered to my home but I cannot find it anywhere!" If your package shows that it has been “delivered” but you cannot find it, please check the following before contacting Inglenook:
As always, we are honored that you have chosen to shop local, shop small, and shop handmade- fresh from the farm. If you have any questions regarding shipping, please feel free to reach our via email at inglenooksoaps@yahoo.com